Frequently Asked Questions
Everything you need to know about your Sounds True style journey.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are your clothing materials sustainably sourced?
At Sounds True, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.